Often times, the email gets hung up in spam. Please check your spam folder?
If the email is not in your regular email or spam folder, it is possible the email address we have on file is not correct or has a typo. No worries, it's a fairly easy fix. We simply need to validate the account over the phone by following a few security protocols to reset it.
If you'd like us to call you, please open up a new ticket and include the best contact number to reach you.